Solve ICT provides complete IT support services to small and medium sized businesses looking to Contract out their IT needs. We provide them with a reliable, professional, efficient service and with the peace of mind they need to focus on their business.
Solve ICT Best Practices ensure that high quality IT services are delivered so that management and users have the tools needed to perform their duties. By promoting quality, Solve ICT will work with your organization to ensure information system business effectiveness and efficiency. Solve ICT will ensure that a comprehensive, consistent, and coherent set of service support Best Practices include:
- IT Helpdesk Services
- Network/Server Support
- System Upgrades
- Email Servers
- Handheld/Portable Devices
- Software/System Selection
- Network Audit
- Server Documentation
- Database Support
- Web services
- Archiving/Storage Support
- Data Recovery
- Emergency services including
- Mobile workforce services
- Asset management
- System management
- System monitoring
- Engineering services
- Remote support; (online and telephone)
- Telecomms
Support Plans.
Solve ICT are flexible how we look after our customers, there are two ways we do it; via support contract or by simply pay as you go.
Our monthly IT Support agreements are designed to be flexible so that they fit perfectly with your individual IT support requirements.
Unlike other support companies, we do not ask for payments quarterly or yearly in advance, you only pay for the IT support services that you received in the preceding month or when the job is completed.
No matter what your budget is. Solve ICT has an IT support deal that will work for you.
Pay-as-you-go Support.
Pay-as-you-go support is ideal for companies with small IT support requirements. Solve ICT is happy to provide IT support on a Relaxed basis, charged at a Standard hourly rate which we are confident we are value for money. If you have a cheaper quote we will do our best to beat or match it. This kind of support also ties in with home users which we also look after with their needs.
Monthly Support Plans.
With support contracts we Solve ICT will take full responsibility for your overall IT requirements, for a fixed price per month or by Pay As You Go as explained above.
These fixed price service contracts make it simple to budget for your IT requirements because everything except new planning and purchases are included in the service plan. Each relationship starts with a System audit to make sure that we understand your business, what computer systems you have in place and how you use those systems. Then we become your IT department, taking full responsibility for all the computer related activities that keep your business in business. By doing the Audit we then can customize your needs to work out a cost for your requirements we mainly give you the choice of 3 service levels:
Bronze, silver, gold
These levels will then be customized to suite your company.